High risk management relies on establishing and maintaining critical controls. Some organisations call this Critical Risk Management or Critical Control Monitoring. Critical controls can be engineering-based, but many are behavioural or administrative. Organisations implement policies, procedures, standards, training, supervision and a host of other controls to influence the behaviour of leaders and workers. These critical controls, however, may be ineffective at implementation or become ineffective over time. Organisations therefore must monitor and review the critical behaviours of their people over time.
We have investigated over 10,000 incidents of permanent damage (fatality or permanent impairment) and have come to understand the limitations of behavioural controls and also the critical nature of these controls in effectively managing risk. We have developed a behavioural monitoring process, Collective Insights™, which is based on an understanding of the psychology and sociology of how humans behave and change and maintain behaviour in the context of groups.
We can help you engage with your workforce, both management teams and work groups, to harvest their collective experience of the effectiveness of controls in your workplace. We can train and coach your people to facilitate engagement sessions in a supportive and productive manner or we can facilitate these sessions for you.